Frequently Asked Questions
Demo & contact
Given the nature of product, we only do demonstrations and deliver iMS Voice Controller to official builders of vehicles for which iMS is intended. Based on the information you provide in the contact form, we will therefore verify whether this is the case. All private requests will be declined.
Yes, we are happy to demonstrate the possibilities of iMS Voice Controller at your location in the Netherlands. Make sure to request this demonstration by leaving your contact details via the form. We will then contact you as soon as possible to schedule the demonstration (as long as we can deliver to your organization).
To give you a clear understanding of how the iMS Voice Controller works, we offer an on-site demonstration lasting approximately one hour. We bring a demonstration case equipped with key devices, such as a stop sign, siren, and flashing lights. This allows you to experience the iMS functionality firsthand. After the demo, you’ll have a comprehensive understanding of iMS’s capabilities, possibilities, and reliability.
Possibilities
The iMS Voice Controller is suitable for every vehicle you can think of where equipment needs to be controlled: from cars to busses, and from motorcycles to boats. Moreover, the Voice Controller is perfect for both conspicuous and inconspicuous vehicles. This makes the iMS Voice Controller ideal for, for example, the police, fire brigades, ambulances, ANWB, Rijkswaterstaat, defense, justice and much more.
Yes, you can control all devices in your vehicle with the iMS Voice Controller such as lights, sirens, stop signs and more. Specifically, you can control at least 18 devices and use around 50 commands (these numbers even exceed the demands of highly advanced vehicles). And even these numbers can be expanded, without having to replace the Voice Controller. The possibilities of the iMS Voice Controller are therefore endless.
Yes, you can customize anything you want. You can choose which devices you want to control and which commands you want to use. Of course we also have standard command sets that you can choose from. Once we have assembled the desired command set together, we program it in the iMS Voice Controller for you.
Please note that if you choose your own commands, it is important not to use too long commands so that the iMS Voice Controller picks up every command properly (preferably limit this to 1-2 words per command), and make sure to choose commands that are easy to remember.
Yes, of course you can. Please reach out to us with your new command set preferences, and we’ll provide you with the necessary updates remotely.
Yes, and it works just like the question above ‘Can the command set be changed after placement?’
Yes, in principle the iMS Voice Controller is available in any language. If you are interested in this, please ask about the possibilities.
Please note that iMS is only intended for applications within Europe. For more information please see our Terms and Conditions.
There are two ways to tell the iMS Voice Controller to do something for you. This can be done with a button followed by your command (=push to talk) or by first using a specific word followed by your command (=wake up word).
Which one you choose is entirely up to you, but in some cases one will clearly be preferred. In motorcycles, for example, it may be desirable to go for safety and therefore the option that is 100% hands-free (wake up word). However, when you are transporting people and do not want them to be able to control the Voice Controller with their voice, the button may be desirable (push to talk).
Please note that the iMS Voice Controller is set to 1 of these two options. It can be changed later, but please be aware of the fact that you will need new software to be programmed on the Voice Controller to arrange this.
Ease of use
It’s possible to forget a command initially, but don’t worry—upon request, we can provide a sticker with a brief explanation of the iMS Voice Controller and all your programmed commands. This sticker can be conveniently placed in the vehicle, such as on the sun visor for discreet vehicles.
Please note that we will do everything we can to make all commands easy to remember and use. We will limit the commands strictly to what is necessary, make commands that are short and intuitive and, if in practice you may need to have 2 ways to control 1 device, we can include both commands (for example siren and dual tone).
Once the command has been received successfully, you will hear “OK [+ the command given]” (e.g. OK siren ON) as confirmation. Moreover, you usually see or hear naturally that the equipment being controlled is doing something. For example, you hear the siren or see the reflection of the stop sign. In addition, if you have opted for the additional LED Indicator, you can also see on a small panel which devices are on or off.
You will know most of the equipment in the vehicle is on or off by your senses: you will hear the siren or see the reflection of the stop sign in the window. If you have chosen for the LED Indicator, you can also see what device is on based on illuminated icons or LEDs.
The iMS Voice Controller is designed for immediate use, becoming fully operational as soon as power is supplied to the vehicle.
Yes, you can build in whatever dependencies you want. You can choose that devices may only be on at the same time (e.g. siren and blue light) or that they may never be on at the same time (e.g. blue light and amber). Consult the documentation for the current settings (and / or request more dependencies if needed).
Yes, the iMS Voice Controller is equipped with advanced algorithms to effectively suppress background noise. It remains highly responsive even in the presence of ambient noise, such as sirens.
In principle, commands given by someone with an accent are just as easily picked up by the iMS Voice Controller. It should not be a problem. However, if it does please contact us. We will do our utmost best to resolve this.
The iMS Voice Controller works very simply and intuitively so will be picked up quickly. It is a matter of showing them once and mastering the commands.
Installation
For installation, please follow your Connection Diagram. In short, the iMS Interface is a plug-and-play solution with pre-programmed commands. Mount it in the vehicle (typically at the rear) and connect it using two cables: one to the iMS Speaker and one to the iMS Microphone, positioned near the driver. Only after all devices are connected, connect the iMS Interface to the power supply. Once powered, your iMS Voice Controller is ready for voice control.
Little technical knowledge is required to install the iMS Voice Controller. However, it is important that the Connection Diagram is followed and that the recommended distances, for example from the driver to the iMS Microphone, are not exceeded.
You can find some technical specifications of the iMS Voice Controller here. Moreover, the connection diagram and everything else you may need to know is supplied with the iMS Voice Controller. In case you need more information and / or have a specific question, please do not hesitate to contact us.
Warranty & service
We stand for a high-quality Voice Controller that works excellently, every single time. That is why we offer a guarantee of no less than two years on the material. So if there is anything wrong with it, do not hesitate to get in touch.
For more information about our warranty policy, please read our Terms and Conditions carefully.
If you experience any issues with the iMS Voice Controller, please contact us to diagnose the problem and determine if the entire iMS Voice Controller or a part of it can be sent for repair, or whether it needs to be replaced completely. Should the iMS Voice Controller, or a part of it, be returned, you can send it – with your initial order number, and an accurate description of the defect – to our address below. Repairs are realized in the shortest time possible.
Return address:
in2orbit B.V.
Attn. to: department iMS
Einsteinstraat 16
3902 HN Veenendaal
The Netherlands
The parts of the iMS Voice Controller are only available separately for service purposes.
Yes, you can. The iMS Interface can be reprogrammed to suit a different vehicle. Please contact us, and we will assist you with adjusting the software to meet your new requirements. Let us know the details of the vehicle and any specific needs, and we’ll ensure the Interface is configured appropriately.
Yes, we do advise to remain stock positions. Specifically, should a defect occur in an exceptional case, you can still ensure that the vehicle can be on the road (or water) again within 15 minutes tops. You can easily connect a new iMS Interface or any other part, using the plugs, and the vehicle is ready to go again.
Pricing & delivery
Delivery times for the iMS Voice Controller can vary based on e.g. specific configuration requirements. Generally, we estimate a timeframe of 4-6 weeks. Rest assured, we always strive to deliver as quickly as possible. For the most current updates on your order, or to discuss your specific needs, please feel free to reach out to us directly. We’re here to assist you!
The prices for the iMS Voice Controller are available on request.